Improvements

• Updated all mentions of “Joint Holder” to “Joint Owner” on the dashboard for consistency.

• Added an optional setting to automatically convert all documents to PDF before sending them to your SFTP server. Contact your CSM to enable.

• Added the specific Plaid IDV failure reason(s) to the list of pending reasons when fraud check requires manual review. If applicable, pending statuses may now show:

  • Data Source Verification failed

  • Documentary Verification failed

  • Selfie Check failed

  • Risk Check failed

• Business transaction questions are now required for business memberships created through Glide, aligning with the validation in the member flow. (Does not apply to imported businesses.)

• For financial institutions that require explicit Control Person selection on business applications, the dashboard now enforces a single Control Person selection—matching the existing behavior in the member flow.

Fixes

• Fixed an issue where signature cards were being generated automatically when joint owners were added via the dashboard. Signature cards should only auto-generate when the joint owner is added through the member flow.

• Fixed an issue where the applicant for a submitted business membership application was incorrectly showing as “In Progress” instead of “Pending.”